Ask the mouse – How employees at ETH learn from each other

The ASVZ calls its format ¡®Skills Hub¡¯. Since last summer, Silvana Ulber, Head of Communication, has been organizing hybrid learning sessions for employees every six to eight weeks. Two ¡®sections¡¯ alternate in terms of content: One is the knowledge section, in which specialist know-how is shared. The next time is the exchange section (the so-called ¡®Sportstalk¡¯), where the focus is on a discussion. The basis for this could be, for example, a critical thesis from the sports sector that someone brings in. "The important thing about the format is that it is low-threshold. Every employee may and should have the confidence to contribute." Silvana Ulber adds that it is equally important whether the knowledge or experience has been acquired in a course, on the job or through voluntary work.  

In the 365ÌåÓý¹ÙÍø_365ÌåÓý±¸Óá¾ÊÖ»úÔÚÏß¡¿ Services department, a learning community on the topic of ¡®AI Prompting¡¯ has been formed from a group on MS Teams that was created to exchange experiences on Microsoft 365 and Copilot. Barbara Comiotto, Information and Experience and ETH Sustainability employee, recently organized the first lunch talk on this topic. Input and exchange took place on site. The response was so positive that it was decided to continue the talks. The next session will take place soon. A 365ÌåÓý¹ÙÍø_365ÌåÓý±¸Óá¾ÊÖ»úÔÚÏß¡¿ Services employee, who has just completed further training, will share his knowledge and experience on the topic of ¡°Current AI tools¡±. Comiotto also emphasizes how valuable it is that the input comes from people from the community: "If employees have a similar horizon and speak the same language, they are less afraid to give input and ask questions themselves. Witnessing how colleagues share (specialist) knowledge encourages and empowers everyone."  

¡°Digital Academy¡± is the name of a format at Facility Services. As digitalization has found its way into absolutely every business area, Jana Popp and Herbert Walder, both employees of the department, organize a half-day for department colleagues approximately every two months. From tips and tricks in Outlook to the practical use of ChatGPT and digital plant recognition, Facility Services employees share their digital knowledge and discuss it with their colleagues. The sessions take place exclusively on site and the various topics are discussed at round tables, with participants rotating between them in small groups. "Many people associate ¡®learning¡¯ with a kind of academic pressure to perform and not always with positive emotions. That's why we focus on dialog and cooperative knowledge transfer rather than traditional classroom teaching," says Walder.  

L3H is now automatically accessible for all technical and administrative employees

In order to further promote flexible and self-directed learning, the Lifelong Learning Hub platform (L3H) has been available to all administrative and technical employees in MS Teams since May. Employees do not have to purchase a license from the IT shop beforehand, as was previously the case, but can access it directly with just one click.