ITS Service Desk

The Service Desk is the gateway to IT services.

Incident reports

Status Datum Beschreibung  
in Bearbeitung24.09.2025 08:55AEM Backend downDetails 
in Bearbeitung18.09.2025 11:25Network issue resulting in a firewall module crashDetails 

Security: In this section you will find all security-related reports and announcements, as well as IT service notices presented in a clear and accessible format.

Sysstat disruptions can be subscribed to via Sympa.


Opening hours

Hotline
Monday to Thursday
07:30 – 17:30On

Fridays, the hotline closes one hour earlier.

Special closing times & public holidays

Service desk at HG E 11

Monday to Friday
09:30 – 11:00
13:30 – 16:00

Information on how to get here

ITS Service Desk:
Submit a support request to the Service Desk (Smartdesk)

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