ITS Service Desk
The Service Desk is the gateway to IT services.
Incident reports
Status | Datum | Beschreibung | |
---|---|---|---|
![]() | 24.09.2025 08:55 | AEM Backend down | Details |
AEM Backend downThe AEM backend is currently unavailable. |
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![]() | 18.09.2025 11:25 | Network issue resulting in a firewall module crash | Details |
Network issue resulting in a firewall module crashNetwork issue resulting in a firewall module crash |
Security: In this section you will find all security-related reports and announcements, as well as IT service notices presented in a clear and accessible format.
Sysstat disruptions can be subscribed to via Sympa.
Opening hours
Hotline
Monday to Thursday
07:30 – 17:30On
Fridays, the hotline closes one hour earlier.
Special closing times & public holidays
Service desk at HG E 11
Monday to Friday
09:30 – 11:00
13:30 – 16:00
Information on how to get here
ITS Service Desk:
Submit a support request to the Service Desk (Smartdesk)